Your privacy is fully protected at d111

Definitions & Interpretation

The meanings of certain key terms used in this Policy are as follows:

• "User" or "You" refers to any person registered on or browsing the d111 platform.
• "Personal Information" means any information that can directly or indirectly identify you — such as your name, mobile number, email address, or financial transaction details.
• "Processing" means any operation carried out on data, including collection, storage, use, transfer, or deletion.
• "Third Party" means any organisation or individual outside of d111.

What Information We Collect

Various categories of information are collected in order to operate the d111 platform. The information collected is divided into the following types:

2.1 Information You Provide Directly

• Name and contact details (mobile number, email address)
• Date of birth (for age verification — the platform is for users aged 21 and above only)
• Payment information: bKash, Nagad, Rocket, or bank account details
• Documents required for identity verification (such as a national ID card)
• Information provided when contacting the support team

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Time and duration of visits to the platform
• Pages visited and click patterns
• Information collected through cookies and similar tracking technologies

2.3 Transaction-Related Information

• Deposit and withdrawal history
• Records of betting and gaming activity
• Bonus usage and promotion participation details

Purpose of Using Information

d111 uses collected information only for the following specific purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To facilitate betting, casino games, deposits, and withdrawals.
• Identity & Age Verification: To prevent access by anyone aged 21 or under.
• Financial Transaction Processing: To ensure secure payments via bKash, Nagad, Rocket, and bank transfer.
• Customer Support: To provide effective assistance via live chat and email ([email protected]).
• Fraud & Scam Prevention: To detect and prevent suspicious activity.
• Responsible Gaming: To identify excessive gambling behaviour and provide support to users.
• Platform Improvement: To review user experience and improve our services.
• Legal Compliance: To comply with applicable laws and the directives of regulatory authorities.

Data Storage & Security

d111 employs industry-standard technical and administrative measures to ensure the security of your personal information.

• SSL Encryption: All information transmitted through the website and app is encrypted using TLS/SSL technology.
• Access Controls: Only authorised personnel are permitted to access your personal information.
• Secure Servers: Secure, encrypted servers are used for data storage.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
• Data Retention Period: Information is retained for as long as your account is active and for any additional period required by law.

d111 acknowledges that no method of data transmission over the internet or electronic storage is 100% secure. Therefore, in the event of any security incident, we will act promptly and notify affected users in a timely manner.

Sharing Information with Third Parties

d111 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Essential information is shared with bKash, Nagad, Rocket, and banking service providers to complete transactions.
• Technology Service Providers: With technology companies that assist in operating the platform, who are contractually bound to follow our privacy standards.
• Legal Authorities: In response to a court order or a lawful request from a law enforcement agency.
• Fraud Prevention: With relevant agencies to prevent fraudulent or criminal activity.
• Business Transfers: In the event of a merger or acquisition involving d111, provided that the terms of this Policy continue to apply.

All third parties are contractually obligated to comply with our privacy standards.

Cookies & Tracking Technologies

The d111 platform uses cookies and similar tracking technologies. These are primarily of three types:

• Essential Cookies: These are necessary to maintain login sessions and ensure the core functionality of the platform, and cannot be disabled.
• Functional Cookies: These help remember your preferences, language, and other settings.
• Analytics Cookies: These are used to analyse user behaviour and improve the platform.

You can control or reject cookies by changing your browser settings. However, this may affect some functionality of the platform.

User Rights

As a user of the d111 platform, you have the following rights:

• Right to Access: The right to know what information about you is being collected and processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to object to the processing of your information in certain cases.
• Right to Data Portability: The right to receive a copy of your information in a specified format.
• Right to Withdraw Consent: The right to withdraw consent where information processing is based on your consent.

To exercise any of the above rights, please contact us at [email protected]. We will respond within 30 business days.

Protection of Minors

The d111 platform is operated exclusively for users aged 21 and above. We do not knowingly collect any information from minors. Age is verified at the time of account creation, and accounts belonging to anyone under the age of 21 are immediately closed and the relevant information is securely deleted.

If you believe a minor is using this platform, please let us know at [email protected].

International Data Transfers

To operate d111's services, your information may be stored or processed in technology infrastructure outside Bangladesh. In such cases, d111 ensures that:

• The relevant country or organisation maintains adequate data protection standards.
• Appropriate data protection clauses are included in agreements with third parties.
• The same level of encryption and security is applied to transferred data.

Marketing Communications

If you consent to receiving promotional messages and offers from d111 at the time of account creation or at any later point, we may use your contact information for this purpose. However, at any time you may:

• Turn off marketing communications from your account settings.
• Unsubscribe using the "Unsubscribe" link in any email.
• Send a direct request to [email protected].

Even if you opt out of marketing communications, essential account-related messages (transaction confirmations, security alerts) will continue.

Policy Changes

d111 reserves the right to amend or update this Privacy Policy as needed. For significant changes:

• A clear notice will be posted on the platform.
• Registered users will be notified by email.
• The "Last Updated" date at the top of the page will be changed.

Continued use of the platform after a policy change will be considered as your acceptance of the revised policy.

Complaints & Dispute Resolution

For any complaint or question relating to this Privacy Policy, please contact d111 directly in the first instance. Our team will review your complaint and attempt to resolve it within 30 business days.

If a resolution is not reached through our internal process, you may file a complaint with the relevant legal authority in Bangladesh. Bangladesh law will apply to any disputes arising from this Policy.